Edit employees in a case

For agents with permissions to add/edit employees enabled:

1. Navigate to the desired case’s employee list.
2. Click the employee name whose information you wish to adjust.
3. Replace the existing information with the new information in the desired field.
4. Click the blue checkmark button to save.

Note: Not all users have permissions to add/edit employees. If you don't see the options above, contact your administrator with questions.