Change the SMS keyword for a case

We caution against changing a keyword, especially if information with the keyword has already been distributed to employees. However, if a keyword needs to be corrected, agents with the permissions to edit case keywords can:

1. Navigate to the case list view.
2. Click the three dots next to the desired case.
3. Click “Edit Case Settings”.
4. Adjust applicable information in the Manage Case window.
5. Click the “Save” button.

Alternatively, you can click here to submit a support request.