How to update case information

Case administrators can adjust case details like: 

• Case Name
• Open and Close Enrollment dates 
• Case Keyword
• Routing phone number for the business line
• Scheduling, microsite, and enrollment links for the case

To make these adjustments:

1. Click the gear icon on the left navigation menu
2. Click the “Manage Case” tab
3. Replace the existing information with the new information in the desired field
4. Click the blue “Save” button at the bottom of the screen